Frequently Asked Questions
How do I place an order?
Browse products, add items to your cart, then enter your delivery and payment details on the checkout page. Stripe shows the payment methods currently available for your device, location, and order.
Can I modify or cancel my order?
Open My Orders. If the order is still eligible, use the cancellation request shown on the order. Once fulfillment has progressed, use the return or issue options the order makes available.
How do I track my order?
Go to Order History in your account. Once the seller ships your item, a tracking number and carrier will be displayed. Click the tracking number for real-time updates.
I received the wrong item. What do I do?
Take photos of the item, packaging, and label, then open the affected order. Use the return or Buyer Protection workflow so the appropriate remedy and return shipping responsibility can be reviewed.
Can I order from multiple sellers in one checkout?
Yes! Your cart can contain items from different sellers. Each seller will ship their items separately, so you may receive multiple packages.