Accessibility Statement

Our commitment

ITZCULTURE is committed to providing a marketplace that people with disabilities can use with dignity and independence. Accessibility is part of our product, design, content, support and operational quality work.

Our accessibility target

Our current engineering target is WCAG 2.2 Level AA. This target guides product design, development, testing and remediation. It is not a blanket claim that every page, seller supplied asset, third party experience or feature currently conforms to every WCAG 2.2 Level AA success criterion.

We track accessibility barriers through a governed issue and evidence process, prioritize remediation based on customer impact, and require independent verification before a remediated issue is closed.

How we work on accessibility

• Keyboard access, focus order and focus visibility are reviewed as part of interaction testing.
• Forms and controls are expected to have programmatic names, instructions and usable error feedback.
• Responsive layouts are reviewed for zoom, reflow and smaller screens.
• Images and non text content are reviewed for appropriate text alternatives when the content is controlled by ITZCULTURE.
• Manual assistive technology testing and evidence are recorded when required for a specific issue or release decision.
• Accessibility findings are assigned, given remediation targets, independently verified and retained as audit evidence.

Known sources of variation

Some experiences can vary because ITZCULTURE is a marketplace. Seller supplied images and descriptions, imported catalog content, third party payment or shipping interfaces, older content and complex visualizations can introduce accessibility barriers. We do not treat third party ownership as a reason to ignore a reported barrier. We track the issue, provide a reasonable alternative where possible, and work with the responsible provider or seller when remediation is outside our direct codebase.

Report an accessibility barrier

If something prevents you from browsing, buying, managing your account or using another ITZCULTURE feature, tell us what happened. Our response target for an accessibility report is within 5 business days. Resolution time depends on severity, technical scope and whether a third party is involved.

You can also email accessibility@itzculture.com. If you need help completing a purchase, contact Customer Support and tell them you need accessibility assistance.

Accessibility governance

We maintain an accountable accessibility program owner, remediation targets, verification evidence, time limited exceptions and overdue governance. Source code checks help us find defects, but automated or static checks alone are not treated as proof of WCAG conformance.