Returns Policy
Effective: August 16, 2026
Overview
ITZCULTURE is a marketplace of independent sellers. Eligible noncustomized retail items are covered by the Platform's standard return window, currently 30 days from documented delivery, unless the product page clearly shows an eligible Category or item exception. A seller may offer a more generous policy. Return eligibility is shown before purchase and again from the order when available.
How to request a return
Signed in buyers can open Returns, choose the delivered order, select the specific item or items being returned, provide the reason and condition, and add supporting details or photos when requested. A multi seller checkout does not require returning unrelated items from another seller shipment.
Eligible return condition
For a discretionary return, an item generally must be unused, unworn, unwashed, unaltered, and returned with included components, tags, or packaging when those materials are part of the product condition. Category specific hygiene, safety, perishability, customization, or final sale rules may make an item ineligible for a discretionary return.
Return shipping
The order workflow states who is responsible for return shipping before the buyer completes an eligible return request. Responsibility may depend on the reason, seller policy, product Category, and applicable ITZCULTURE rules. A defect, wrong item, material listing difference, counterfeit concern, or qualifying shipping damage can also be reviewed through Buyer Protection.
Refund amount and timing
Item level returns are calculated from the selected order lines rather than automatically refunding unrelated items in the order. An approved refund is submitted to the original payment method unless another method is expressly required by the applicable payment workflow. The payment provider and financial institution control when the credit finally appears.
Exchanges
Exchange availability depends on the seller and available inventory. If an exchange workflow is not offered, the buyer may complete an eligible return and place a new order.
Buyer Protection
Buyer Protection is separate from a discretionary return. A seller return policy cannot remove an applicable Platform review for eligible non delivery, counterfeit, wrong item, material listing difference, or qualifying damage issues. Protection eligibility, evidence, deadlines, and possible resolutions are shown in the applicable order and Buyer Protection information.
Need help?
Use Help Center or Contact Support if a return option is missing or an order issue cannot be resolved through the normal self service flow.